Terms & Conditions
We are teaintown.store, collectively referred to as “we”, “us”,”our”,”the company” or “Tea in Town” and we own and operate this website. User, by visiting/using our website or any part of it, you agree that you have read these terms and conditions stated here and that you accept and agree to be bound by them, and are prohibited to use any content of our site to do any unlawful actions. We have the right to revise these terms and conditions anytime without prior notice, the revised terms will take effect at the moment they are posted in this website. If any dispute arises, the company’s determination shall be final.
1. Order
1.1 When you place an order, the prices charged are those applicable at the moment you order.
1.2 System will generate an email to the email address provided by customer to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order products services.
1.3 We reserve the right not to accept or cancel an order for any reasons at our sole discretion, and we reserve the right to modify or discontinue our products/ services (whole or any part) anytime, reasons include but not limited to the following: no sufficient stock to deliver the products you have ordered; no delivery can be arranged for your area; or one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
1.4 Cancellation of order can be applied within seven days from the date of order and before items were sent out by our company, any items being sent will not be applicable for cancellation.
2. Price and Payment
2.1 All products/ services are listed and will be charged in US dollars.
2.2 Prices for all products/ services are subject to change without notice, and prices charged are those applicable at the moment you order.
2.3 We accepts PayPals the third party payment system to process all online transactions our store.When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
2.4 We do not collect or keep your credit card information.
2.5 If the order is cancelled by us for any reason, if you have already made any payment, we will credit the equivalent amount to your relevant account through the PayPal system.Any services charge involved is charged by the PayPal system, and we are in no responsibility for that.
2.6 The company reserves the right to change the payment terms for any order without prior notice.
2.7 Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.
3. Delivery
3.1 We ship internationally for all orders based on a flat rate USD 9.99 (except specific locations). Free shipping is applicable on orders over USD99 (except specific locations). Additional shipping fee will be applied based on specific weight and locations.
3.2 Shipment processing time – Orders will take 1-7 business days to process. Please allow extra 3-7days for back-order items. There may be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will contact with you as soon as possible if that happens.
3.3 Delivery Time – All order will ship with ePacket, delivery time is not guaranteed, which estimate 1-6 weeks for shipping, depending on the destination. ( Please Note that the shipment is provided by third party shipping partner, packages may arrive later due to logistic delay caused by special circumstances/ unprecedented volumes/ logistic delay due to covid-19 . Please reach out to us with any questions. If this is a time sensitive order, please contact us for other express delivery options if possible.)
3.4 Buyer is responsible to provide the correct delivery address, we will deliver the order with the delivery address you stated in the order. In the circumstance of wrong delivery address being provided by the buyer in the order, we are not responsible for any undelivered or missing items.
3.5 In the event of buyer specifically instructed courier service company to leave your delivery items outside the door of the delivery address or other places other than the delivery address, buyer is responsible for any missing items.
3.6 In the circumstance that buyer fail to accept the delivery, buyer is responsible for any undelivered items caused or any additional charge of undelivered items.
3.7 Refund, return and replacement policy is not applicable for undelivered items being missed or being returned to us directly because of the circumstances stated in (3.4), (3.5) and (3.6) above.
3.8 You will become the owner of the product(s) you have ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.
3.9 For Subscription plan, delivery will be made on the first weeks of every month. (i.e. For January edition of subscribed box, the delivery date will be the first week of January). We reserve the right to change the delivery date due to specific situation, we will provide tracking code for customer after delivery.
4. Import Taxes & Duties
For Custom duty, Eu countries or some other countries of destinations may require VAT, import tax, duties or related Custom fees for the import, and the cost is not covered in the order payment. If the items are being stopped at customs, resulting in any delay or charges, we are not responsible for any custom duties charged, buyer (as the importer of our items) are responsible for any duties fee charged if applicable. If buyer refuse to pay for the custom duty and return the items to us, all order payment is non-refundable. For further details of Import Taxes & Duties, please contact your local Customs office directly.
5. Refund, Return and Replacement
5.1 Buyers are entitled for this refund, return and replacement policy in the following circumstances:
5.1.1 Item(s) supplied by us and received by the buyers is/are in wrong/ damaged conditions, and within seven days from the date of receipt;
5.1.2 Cancellation of orders within seven days from the date of order and before items were sent out
5.2 Buyers can apply for refund/ return/ replacement to us with the following requirements, we reserve the right to request additional requirements or reject the application for specific case:
5.2.1 Buyers are required to make application for refund/ return/ replacement to us through email: support@teaintown.store
5.2.2 Buyers are required to provide documents and relevant transaction number(s) to prove that the item(s) is/are purchased from our company;
5.2.3 Buyers are required to provide valid evidences (including but not limited to photos and video) to prove the item(s) supplied by us and received by the buyers is/are in wrong/ damaged conditions;
5.2.4 All item(s) applied for return or replacement must be in its original state and not used; all components and parts of the item(s) in problem must be returned to us.
5.3 After you duly comply with the requirements stipulated in above 4.2 to our satisfaction, we shall arrange the refund/ return/ replacement of equivalent item(s) within 7 days after our approval. The actual time for the refunding process may varied by the operation in Paypal.
5.4 For the refund process, shipping cost are non-refundable and you must return all components of the relevant items to us. In the event of all item(s) in the order are being approved for refund, we shall refund you the total amount you paid in the order minus the actual shipping cost that was charged to us. In the event of only part of the item(s) in the order are being approved for refund, we shall refund you the net amount of that part of the item(s) only. Refund will be credited to your relevant transaction account through Paypal, we are not responsible for any additional service charge/ amount differences due to the varied exchange rate.
5.5 For the return and replacement process, buyers are responsible for paying the shipping costs for returning your item(s).
5.6 In the event of replacement, we will arrange sending out the replacement items within 14 days after receiving the returned item(s) and those item(s) are inspected to be in no problem; if the replacement item(s) are out of stock or in any reasons that make it unable to be sent, we will arrange refund instead of replacements.
5.7 For Subscription plan, refund and replacement policy applied to below circumstances:
5.7.1 unfortunately we cannot accept refund or return under normal situation. If you are not satisfied with the tea under the subscription plan, please report to us immediately, we will respond to specific cases individually.
5.7.2 You can end the subscription plan under specific circumstances that both parties (we and the customers) agreed on, the teapot being sent to the customer as a free gift of the subscription plan is non-refundable, we will arrange refund for the subscription plan by deducting the listing price of the teapot that have been sent.
5.7.3 If the teapot supplied by us and received by the buyers is/are in wrong/ damaged conditions, please report to us within three days from the date of receipt, and provide photo of the broken item, we will arrange replacement of the teapot to you.
5.8 Refund, Return and Replacement is not applicable on issue related to Import Taxes & Duties. If the items are being stopped at customs, resulting in any delay or charges, we are not responsible for any custom duties charged, buyer (as the importer of our items) are responsible for any duties fee charged if applicable.
Privacy Policy
Tea in Town respect the privacy rights of visitors to the Company’s website and of individuals who access to or participate in any of the Company’s services, activities or online content. We endeavor to ensure that all our collection, transmission, storage and usage of personal data is carried out in compliance with the Privacy policy in below. By visiting our website or providing your personal data to us, you are consenting to this Privacy Policy.We may amend this Privacy Policy from time to time, and the amended version will be posted on our website.
1. Personal Data collected
Our website generally collects personal information, including but not limited to your name, email address, contact address, phone number, payment information, date of birth, etc. with your specific knowledge and consent. This includes but is not limited to when you place orders with us, register for our newsletter and website, and complete a survey. You can choose not to provide us with certain personal data, but we may not be able to process your orders, transactions or applications.
In order for you to place an order with us, you must provide us your name, e-mail address, mailing address, Paypal information and telephone number etc. If you do not provide the required personal data to us or if the data provided is inaccurate, we may not be able to process your order. We will use your personal data to process your order and for the purposes as set out in this Privacy Policy, and we will not disclose any personal data that you provide to us except in accordance with the provisions of this Privacy Policy.
Our servers may automatically collect automatic and/or aggregate information about your computer or electronic device when you visit our websites, including without limitation the website that referred you, Internet Protocol (“IP”) address, the type and configuration of the internet browser of your computer or electronic device, browsing preference such as language settings and font size, geo-location information and operating system of the computer or electronic device used for accessing our websites, and other usage and traffic information. We uses this automatic and/or aggregate information to analyze trends, gather and prepare statistics or demographic information and administer our websites so that we may provide improved web experiences to our users. Such automatic and/or aggregate information is not collected in a manner that would identify you personally. There may also be occasions when we are legally required to disclosure or provide access to our database in order to cooperate with police investigations or other legal proceedings or otherwise comply with any applicable laws or regulations, court order or lawful requests from any government authority. In those instances, the data is provided only for that purpose. For the avoidance of doubt, this Privacy Policy in no way restricts or limits our collection and use of such automatic and/or aggregate information.
2. Use of Personal Data
Personal data collected from you may be used by the Company for, without limitation:
- To enhance or improve user experience, ourSite or our products or services, or to facilitate our performance of our services or any services offered by us.
- To register, verify, process and maintain your account on oursite.
- To process, verify, operate, manage, administer and maintain membership programs for our users, including but not limited to our Membership Program, tea club, etc.
- To process your orders and/or transactions on oursite and/or for our products and/or services.
- To conduct and process any contests, sweepstakes and/or surveys that we may from time to time organize in relation to oursite, our business, products and/or services.
- To send e-mails and/or other communications about our websites, provided that we have obtained your explicit consent to do so.
- To detect, investigate, identify and protect against and/or preventing fraudulent transactions and other misuses of our websites and/or other activities on oursite which may violate our Privacy Policy, Terms & Conditions or may be illegal.
- To enforce our Terms & Conditions and Privacy Policy
- To purchaser(s)/assignee(s) as part of any re-organization, merger, transfer or sale of our business.
- To comply with or as permitted by any applicable laws or regulations, court order or lawful request from any government authority.
3. Cookies
A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Company’s website. We use cookies on our website to:
- Recognise you whenever you visit this website
- Obtain information about your preferences, viewing and browsing behavior, online movements and use of the Internet
- Keep track of the items stored in your shopping basket and take you through the checkout process
- Carry out research and statistical analysis to help improve our Services and to help us better understand our visitor and customer requirements and interests
- Target our marketing and advertising campaigns and those of our business partners and advertisers more effectively by providing interest-based advertisements that are personalised to your interests
- Make your online experience more efficient and enjoyable
The information we obtain from our use of cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device such as IP address, browser settings, browsing records, and/or other Internet log information, this may not be able to identity you personally. To the extent that non-personal data is combined with personal data, we treat the combined data as personal data for the purposes of this Privacy Policy Statement. In certain circumstances we may collect personal data about you, but only where you voluntarily provide it by completing an online form, or where you purchase goods from our website or use the Services.
If you want to disallow the use of cookies, you can do so on your own web browser. If you disable cookies, you acknowledge that you may not be able to use some of the functionality of our website.
4. Marketing & Communication
When registering for a account on our website, you will be given the option to opt-in to receiving our promotional and direct marketing materials and/or updates through promotional emails. If you would prefer to opt-out from these e-mails, you can do so at any time by using the unsubscribe link at the bottom of the e-mail.
We will also be using your personal data for our direct marketing. We would use your personal data for direct marketing in accordance with the provisions of this Privacy Policy, and we will not use or provide your personal data to third parties for direct marketing unless we have obtained your explicit or written consent to do so.
5. Law Enforcement
We may disclose your personal data to a third party to comply with or as permitted by any applicable laws or regulations, court order or lawful request from any government authority. In the event that we receive a subpoena affecting your privacy, unless there are any prohibitions/ restrictions under the applicable laws, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either.
6. Security of Information
We use SSL certificates to help secure oursite. However, we make no representations as to the security or confidentiality of your personal data. You understand and agree that no transmission of data over the internet is guaranteed to be completely secure. It is in our interest to keep our websites secure, but we recommend that you use anti-virus software, firewalls, and other precautions to protect yourself from security threat